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All initial consultations of up to 30 minutes will be free of charge and will be held under a no-obligation basis. These will be online, by phone, or in my Long Eaton Studio
A written quotation for the service required will be provided after the initial consultation, this will usually be supplied by email and a non-refundable deposit or part payment may be requested. If the customer wishes to proceed, they will be required to confirm acceptance by email. We will proceed with the service only after written acceptance and any required payment has been received.
Packages
A non-refundable 50% part payment will be required before any work commences, with the remaining 50% payable on the day of delivery or despatch of mood-boards, Cad images or digital presentations.
Interior Design Packages allow for one round of revisions. Any further revisions will incur extra charges.
A maximum of 12 items of furniture, lighting or accessories will be included in the ‘Room Transformation Shopping List’. Any additional items requested by the client will incur a 5% sourcing fee (see Sourcing - Section 2). These 12 items exclude paint, fabric, wallpaper or flooring.
Other Interior Design Services
Payment will be charged at an agreed hourly rate and a regular update of the charges accrued will be supplied. Invoices will usually be issued every month and full payment of these invoices will be required within 7 days of invoice issue. An initial part payment may be requested before any work commences.
General Interior Design Terms & Conditions
All Interior Design Services quotes will be valid for 3 months from the date of issue unless otherwise advised.
All Interior Design Services are for guidance and aesthetic purposes only. A suitably qualified person must be consulted for specialist advice where applicable.
Diagrams, floor plans and Cad images are to be considered for illustrative purposes only and should not be used for construction.
We will not be responsible for any inaccuracies in measurements supplied by the client.
The furniture and other items illustrated in images may be a close representation of the items specified rather than an image of the actual items themselves.
We will sometimes suggest or recommend trades people. However, you will form your own relationship with the trades people and be responsible for managing these relationships and be responsible for financial settlements directly with these trades people. We will not be liable or responsible for any loss, damage or injury caused by these trades people.
We will not be liable or responsible for any loss, damage or injury caused directly, or indirectly by the renovations proposed.
We may suggest products for your interior and will always try to select quality products, which are suited to your requirements. However, if these have not been purchased through Sally Allgood at Furniture and Interiors, we will not be responsible for any quality issues that arise from these purchases. These issues must be taken up by the client, directly with the supplier.
Initial consultations of up to 30 minutes will be free of charge and will be held under a no-obligation basis. These will be online, by phone or in my Long Eaton Studio.
A written quotation for the service or product will be provided after the initial consultation, this will usually be supplied by email.
All quotations will be valid for 30 days from the date of issue unless otherwise advised.
Materials and products occasionally go out of stock between quotation and purchase. Any monies received with respect to such an order will be refunded if an acceptable alternative cannot be found.
Bespoke Curtains, Blinds, Upholstery and Soft Furnishings
A non-refundable deposit along with the customer’s written acceptance will be required when curtains, blinds or other furnishings are ordered, and the balance will be due on the day of delivery or despatch. The goods are the property of Sally Allgood at Furniture and Interiors until full payment is received.
When these services are provided by third party businesses; while every reasonable effort will be made by us to ensure a high quality and level of service, we will not be liable or responsible for any loss, damage or injury caused by the third-party businesses.
If the client provides the required measurements, then all items subsequently made will be done so in accordance with them. We can take no responsibility for any mistakes arising from inaccurate or incorrect measuring by the client.
Where the customer supplies the fabric, we cannot be responsible for flaws or faults.
All quotations exclude the fitting of blinds and curtains. We will often suggest or recommend fitters. However, you will form your own relationship with the fitter and be responsible for managing these relationships and be responsible for financial settlements directly with the fitter. We will not be liable or responsible for any loss, damage or injury caused by the fitter or any other third-party recommendations.
Eleanor & Isabella Soft Furnishings
A non-refundable deposit along with the customer’s written acceptance will be required and the balance will be due on the day of delivery or despatch. The goods are the property of Sally Allgood at Furniture and Interiors until full payment is received. All Eleanor & Isabella items are bespoke and therefore not returnable unless faulty.
Furniture, Fittings & Equipment
Complete payment will be required at the time of ordering for furniture, fittings and equipment.
Sourcing (when additional to, or not included in a package)
Where the client requires Sally Allgood to specify an actual item and its supplier, but they themselves will purchase the item. There will be a sourcing fee of 5% of the price of the item (price at the time of specifying). Sally Allgood will endeavour to find the best price for the item concerned, but please bear in mind that internet prices can vary daily.
Sally Allgood will work with the client and endeavour to find an item acceptable (up to a maximum of 3 suggestions). N.B. this fee will be payable even if the client doesn’t proceed with any of the items specified.
The contract for all items purchased by the client in this manner will be between the client and the supplier. Sally Allgood will not be liable for any issues arising.
Procurement
With Trade Discount-
Where the client requires Sally Allgood to source and purchase the items.
This will generally apply to suppliers where Sally Allgood has access to trade discounts. A percentage of the trade discount will be passed on to the client (generally between 5%-15% from the RRP*) and there will be no sourcing or procurement fee.
Where No Trade Discount Exists-
When a client requests Sally Allgood to purchase accessories to complete a project, there will be a procurement fee of 10% of the total cost of the items. A total budget will be given by the client, so the client is aware of the maximum procurement fee that will be payable. N.B. This fee will apply even if items are not kept.
The contract will be between Sally Allgood and the supplier. Any returns or product issues will be dealt with by Sally Allgood.
Any combination of the above terms can be used in a project, but the client must state clearly, in writing, which terms they would like to work at any given point in the project.
Returns
As stated above, items procured by Sally Allgood are returnable through Sally Allgood at Furniture and Interiors unless they fall into the categories below.
Unfortunately, due to our suppliers’ terms and conditions, paint, fabric, and wallpaper are not returnable (even if rolls are un-opened) unless faulty. We will endeavour to calculate the necessary quantity of wallpaper as accurately as possible but cannot be held responsible if decorators run short.
All bespoke items are non-returnable unless manufacturing faults are present.
Fabrics and Fabric Care
Advice on fabric suitability for washing / dry cleaning can be sought from the relevant fabric supplier. However, when a combination of fabrics has been used (for example where lined curtains have been made, or where trimmings have been applied) rates of shrinkage between fabrics may cause the item in question to be pulled out of shape and even dry cleaning may not be possible. It is recommended that cleaning is done by means of gentle vacuuming. We can take no responsibility for any damage occurring to items due to cleaning in the wrong manner.
We can take no responsibility for any fabric shrinkage due to high humidity, improper cleaning, or damage arising from mishandling, once the item is within its intended destination.
Fixtures and Fittings for Window Treatments
We may advise on, or supply fixtures and fittings. However, we can take no responsibility for any damage to property during or after the attachment of such fixtures or fittings by the customer or third-party fitter. Blinds will be supplied with all necessary safety features. Should you, refuse the fitting of safety features during installation, or remove safety features once fitters leave your premises, we take no responsibility for injury or death as a result.
Wallpaper
Advice on wallpaper application and after care can be sought from the relevant supplier. We can take no responsibility for any damage occurring to wallpaper due to incorrect application or cleaning in the wrong manner.
While every effort will be made to ensure reasonable lead times, occasionally delays will be inevitable, due to circumstances beyond our control. When delays do occur, we will keep you informed of the current situation at regular intervals.
Delivery costs, where applicable, will be included on the quotation, unless otherwise stated.
Glossary
‘We’ and ‘us’ refer to Sally Allgood at Furniture and Interiors
‘You’ and ‘your’ refer to the customer/client